Because each PuzzleTees item is made to order, we don’t keep inventory and we generally can’t accept returns for sizing, change of mind, or ordering the wrong item.
Please double-check the size chart before placing your order.
Damaged or Incorrect Items
If your order arrives damaged, misprinted, or different from what you ordered, we’ll make it right.
Just email us within 30 days of delivery with:
- your order number
- a photo of the issue
We’ll review it and arrange a replacement or refund.
If You Don’t Love It
Since products are printed specifically for you, we normally can’t accept returns.
However, if the item isn’t right for you, here’s a simple option we offer:
You’re welcome to donate the item to someone who could use it, and contact us with your order number. Once confirmed, we’ll issue a store credit for your cart so you can pick something else.
We print intentionally and only when ordered to reduce waste — thanks for understanding and helping us keep things thoughtful.
Made to Order
Every PuzzleTees item is printed just for you after you place your order. This means we don’t keep inventory sitting on shelves and helps reduce unnecessary waste.
Processing Time
Orders typically take 2–5 business days to be printed and prepared before shipping.
Shipping Time
After production, shipping times depend on your location:
- USA: usually 3–7 business days
- International: usually 7–14 business days
Delivery times may vary slightly depending on customs, holidays, or carrier delays.
Tracking
Once your order ships, you’ll receive an email with a tracking link so you can follow your package on its way to you.
Multiple Items
If you order several items, they may ship separately depending on where they’re produced. If that happens, you’ll receive tracking for each shipment.
Address Accuracy
Please make sure your shipping address is correct before completing your order. If an order is returned due to an incorrect address, we may need to charge additional shipping to resend it.
Accepted Payment Methods
We accept the following payment methods at checkout:
- All major credit and debit cards (Visa, Mastercard, American Express, Discover)
- Shop Pay
- Apple Pay
- Google Pay
Secure Payments
All payments are processed through secure, encrypted payment systems to protect your personal and payment information.
PuzzleTees does not store your credit card details.
Currency
All prices on our store are listed in USD unless otherwise stated.
Your bank or payment provider may apply currency conversion fees if you’re purchasing from outside the United States.
Payment Authorization
Orders will be processed once payment has been successfully authorized.
